At 4999, the privacy and security of our players' personal information is a fundamental priority. This Privacy Policy explains precisely what data we collect, why we collect it, how it is used, and the rights you hold over your own information.
A summary of the core principles that guide how 4999 handles your personal data. The complete policy is detailed in the sections below.
4999 collects only the personal data that is strictly necessary for the purpose for which it is gathered. We do not harvest surplus information, and we do not request data that is unrelated to account management, payment processing, or player safety obligations. Your information is never collected speculatively.
All personal data held by 4999 is stored on secured servers protected by industry-standard encryption protocols. Access to stored personal data is restricted to authorised personnel on a strict need-to-know basis. 4999 conducts regular security reviews to ensure that its data storage infrastructure remains robust and up to date.
4999 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data sharing with third parties is limited to service providers who assist in operating the 4999 platform — such as payment processors and identity verification providers — and only under strict contractual data protection obligations.
As a 4999 player, you have the right to access the personal data we hold about you, to request corrections where that data is inaccurate, to request deletion of your data subject to our legal retention obligations, and to withdraw your consent to marketing communications at any time. Requests can be submitted to our support team at any time.
4999 uses cookies and similar tracking technologies solely to improve your browsing experience, maintain session continuity, and measure aggregate platform performance. We do not use third-party advertising cookies to build cross-site behavioural profiles. You can adjust cookie preferences at any time through your browser settings.
4999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for the duration of the active account relationship and for a defined period following account closure to satisfy anti-money laundering and fraud prevention requirements.
This Privacy Policy ("Policy") describes how 4999 ("the Platform", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of users ("Player", "User", "you") who access or use the 4999 website and related services available at https://4999.lol.
4999 is committed to handling your personal data with transparency, integrity, and care. This Policy is designed to give you a clear understanding of the data practices we apply and to ensure that you can make informed decisions about your personal information when using the 4999 platform.
By registering a player account, making a deposit, or otherwise using the 4999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should refrain from using the 4999 platform.
This Policy should be read alongside the 4999 Terms & Conditions, which govern the overall contractual relationship between you and the platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
Last Updated: This Privacy Policy was last reviewed and updated in July 2026. 4999 reserves the right to amend this Policy at any time. The current version will always be available at https://4999.lol/privacy-policy. We encourage you to review this page periodically.
When you register an account, complete identity verification, make a transaction, or contact our support team, you may provide the following categories of personal data to 4999:
When you access and use the 4999 platform, certain data is collected automatically by our systems without any active input from you. This includes:
In certain circumstances, 4999 may receive personal data about you from third-party sources, including:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, NID number | Player-provided |
| Contact Data | Mobile number, email address | Player-provided |
| Financial Data | bKash / Nagad account reference | Player-provided / Payment processor |
| Technical Data | IP address, device fingerprint | Automatically collected |
| Usage Data | Game sessions, wager history | Automatically collected |
| Verification Docs | Passport scan, utility bill | Player-provided |
4999 processes personal data only for clearly defined, legitimate purposes. The legal basis for each category of processing activity is set out below.
We use your identity and contact data to create and maintain your player account, process deposits and withdrawals, deliver customer support, and communicate essential service information such as account security alerts and policy updates. This processing is necessary for the performance of our contract with you.
4999 is required to verify the identity of its players to fulfil its obligations in relation to age verification, anti-money laundering (AML) procedures, and fraud prevention. Processing personal data for these purposes is a legal obligation. Refusal to provide data required for KYC verification will result in restrictions being placed on your account.
Technical data and usage data are processed to detect, investigate, and prevent fraudulent activity, unauthorised account access, and breaches of the 4999 Terms & Conditions. This processing is carried out on the basis of 4999's legitimate interests in maintaining the security and integrity of the platform.
Usage data and account activity data are monitored to identify patterns of play that may indicate problem gambling behaviour, to enforce player-requested self-exclusion or deposit limits, and to comply with responsible gaming obligations. This processing protects the vital interests of players and serves a legitimate operational interest for 4999.
Where you have given explicit consent, 4999 may use your contact data to send you promotional communications about bonuses, new games, seasonal promotions (such as Eid and Pohela Boishakh offers), and other 4999 products. You may withdraw consent to marketing communications at any time by contacting our support team or using the unsubscribe option included in any marketing message. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
Aggregated and anonymised usage data is analysed to understand how players interact with the 4999 platform, to identify areas for improvement, and to optimise the layout and functionality of the site. Where possible, this analysis is conducted on anonymised data sets that cannot be linked back to individual players.
4999 shares personal data with a limited set of third-party service providers who assist in operating the platform. These providers are contractually required to process personal data only on 4999's instructions and to implement appropriate security measures. Categories of service providers who may receive personal data include:
4999 may disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities where it is legally required to do so, or where disclosure is necessary to protect the safety and security of players or the integrity of the platform. 4999 will take reasonable steps to notify affected players of any such disclosure unless legally prohibited from doing so.
4999 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for that party's own marketing, advertising, or commercial purposes. Any sharing of personal data is limited strictly to the categories described in this section.
Our Commitment: Your personal data will never be sold. Data sharing is strictly limited to partners essential to the operation of 4999 and to legally mandated disclosures. Every third-party partner is bound by written data protection agreements.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session continuity. 4999 uses cookies and similar technologies including web beacons and local storage to enhance your platform experience.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive warnings before cookies are set. Please note that disabling strictly necessary cookies will impair your ability to log in and use the 4999 platform. Instructions for managing cookies in the most common browsers are available through each browser's help documentation.
4999 does not use third-party advertising cookies or cross-site tracking technologies that build behavioural advertising profiles. Cookies used on the 4999 platform are limited to those necessary for service delivery, personalisation, and performance measurement.
4999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable law. The following retention principles apply:
At the conclusion of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.
4999 implements a range of technical security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and the 4999 servers, encryption of sensitive data fields at rest, and firewall protection for platform infrastructure.
Access to personal data within 4999 is restricted to authorised personnel whose job functions require it. All personnel with access to personal data are subject to confidentiality obligations. 4999 conducts regular internal reviews of its data security practices and responds promptly to identified vulnerabilities.
In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 4999 will take immediate steps to contain and assess the breach, notify affected players without undue delay via their registered contact details, and implement corrective measures to prevent recurrence. Players are encouraged to notify 4999 immediately if they become aware of any suspected unauthorised access to their account.
While 4999 takes all reasonable steps to protect your personal data, the security of information transmitted over the internet cannot be guaranteed absolutely. Players are responsible for maintaining the confidentiality of their account credentials and for ensuring that their own devices are adequately protected with up-to-date antivirus software and operating system patches.
Security Reminder: 4999 will never ask for your password via email, live chat, or phone. If you receive any communication claiming to be from 4999 and requesting your account password, treat it as fraudulent and report it to our support team immediately at [email protected].
As a player whose personal data is processed by 4999, you hold the following rights in relation to that data. To exercise any of these rights, please contact the 4999 support team using the contact details in Section 11.
You have the right to request a copy of the personal data that 4999 holds about you. 4999 will provide this information within a reasonable period following receipt of a valid access request, subject to verification of your identity to prevent fraudulent disclosure to a third party.
If any personal data held by 4999 about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented. Minor updates (such as a change of registered mobile number) can be processed via the account settings panel or by contacting support directly.
You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. This right is subject to overriding legal obligations — in particular, 4999 is required by law to retain certain financial and identity records for the applicable regulatory retention period even following account closure, and these cannot be deleted on request.
Where your personal data is processed on the basis of your consent (primarily for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
If you believe that 4999 has processed your personal data in a manner that is inconsistent with this Privacy Policy or applicable law, you have the right to raise a complaint with 4999's support team in the first instance. 4999 will acknowledge and respond to all privacy complaints within a reasonable timeframe.
The 4999 platform is strictly intended for adults aged 18 years and above. 4999 does not knowingly collect, store, or process the personal data of individuals under the age of 18. If 4999 becomes aware that personal data has been collected from an individual who is under 18 years of age, that data will be deleted immediately, the associated account will be permanently closed, and all funds held in the account will be forfeited.
Parents and guardians who believe that a minor in their care has registered an account on 4999 should contact our support team immediately at [email protected] so that the matter can be investigated and resolved without delay. 4999 takes its obligations with respect to the protection of minors extremely seriously.
18+ Only: If you are under 18 years of age, you are not permitted to use the 4999 platform. Providing false information about your age constitutes a material breach of the 4999 Terms & Conditions and may constitute fraud. 4999 employs age verification procedures to enforce this restriction.
4999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, changes in applicable law, or operational developments. The "Last Updated" date displayed at the top of this Policy will reflect the most recent revision.
Where amendments are material — meaning they significantly alter the way in which 4999 processes your personal data or substantially affect your rights — 4999 will notify registered players via their registered email address or via a prominent notice on the platform homepage prior to the changes taking effect. For non-material amendments (such as formatting corrections or minor clarifications that do not change the substance of the Policy), no advance notice will be provided.
Your continued use of the 4999 platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you should contact us to request account closure before the revised Policy takes effect.
If you have any questions, concerns, or requests in relation to this Privacy Policy or to the personal data that 4999 holds about you, please contact the 4999 support team using the details below. All privacy-related enquiries must be submitted in English to ensure accurate and timely processing.
Privacy Enquiries
[email protected]
Response within 24 hours
Live Chat Support
Available 24/7 via your account dashboard. Instant response during operational hours.
When submitting a data access or erasure request, please include your registered mobile number and the email address associated with your 4999 account so that we can verify your identity before processing the request. 4999 will not process data rights requests from unverified individuals to protect against fraudulent disclosure.
Now that you have reviewed our Privacy Policy, explore everything 4999 has to offer — from live cricket betting to 3,200+ casino games. For further guidance, our FAQ section covers the most common player questions.